Returns & Refunds Policy

Effective Date: June 29, 2026

Thank you for supporting Scottsville Candle Company. Every purchase helps support our mission to preserve and celebrate the history of Scottsville and Allen County.

Our Return Policy

Because many of our products are made to order or are consumable in nature, we do not accept returns or exchanges on candles.

This policy helps ensure that every customer receives a brand-new, unused product.

Please review your order carefully before completing your purchase.

Damaged or Defective Orders

If your candle arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number
• Photographs of the item
• Photographs of the packaging (if applicable)

If your claim is approved, we'll arrange for a replacement or another appropriate resolution at no additional cost.

Framed Prints & Other Products

Because many of our framed prints, artwork, apparel, and other products are produced specifically for each order, they are generally not eligible for returns due to buyer's remorse, ordering the wrong size, or simply changing your mind.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days so we can make it right.

Cancellations

If you need to cancel an order, please contact us as soon as possible.

Orders may only be canceled before they enter production or fulfillment.

Once production has begun, we are unable to cancel or modify the order.

Questions?

If you have any questions regarding your order, we're always happy to help.

Please contact us through our website or by emailing:

scottsvillecandlecompany@gmail.com

Thank You

Every purchase helps support:

• The Scottsville Journal
• The Welch House Restoration
• Our mission to preserve the history of Scottsville and Allen County

Thank you for helping us preserve Scottsville's story.

A Love Letter to Scottsville. 💛